Kace error: [$ticket_number] Error updating ticket
paul | Tuesday, 19 May 2015 | Kace | email

When sending email updates to tickets the K1000 returns an email error message like below:

Subject: [$ticket_number] Error updating ticket
Body: While handling your email to IS Service Desk, the following errors occurred:
User is not a valid submitter
This was due to my email address being registered against two Kace users. Changing one resolved the issue.
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Domino SSL Cipher Settings
paul | Tuesday, 19 May 2015 | Domino | SSL, Cipher

Security Bulletin CVE-2015-2808 has recommended disabling the RC4 Ciphers in Domino SSL due to a vulnerability.

More information at Security Bulletin: Vulnerability in RC4 stream cipher affects IBM Notes, Domino & Expeditor (CVE-2015-2808) - http://www-01.ibm.com/support/docview.wss?uid=swg21902300&myns=swglotus&mynp=OCSSVHEW&mynp=OCSSKTWP&mynp=OCSSKTMJ&mync=E&cm_sp=swglotus-_-OCSSVHEW-OCSSKTWP-OCSSKTMJ-_-E

The Domino Wiki also gives some useful advice for setting the TLS 1.2 Ciphers using the SSLCipherSpec notes.ini value on the 9.0.1 FPS IF2 Domino servers.


The advantage of using the Notes.ini value is that it can be put into a global configuration document for the domain and override all Internet site documents in one place.

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Return client's IP address in Lotusscript
paul | Tuesday, 10 March 2015 | IBM | Lotusscript
Below is a short peice of Lotusscript to return the clients ip address.
Dim objWMIService As Variant
Set objWMIService = GetObject("winmgmts:{impersonationLevel=impersonate}!\\.\root\cimv2")
Dim colItems,i As Variant
Set colItems = objWMIService.ExecQuery("Select IPAddress from Win32_NetworkAdapterConfiguration WHERE IPEnabled = 'True'")
Forall objItem In colItems
If Not Isnull(objItem.IPAddress) Then
For i = Lbound(objItem.IPAddress) To Ubound(objItem.IPAddress)
If Not Instr(objItem.IPAddress(i), ":") > 0 Then
Msgbox "IP Address: " & objItem.IPAddress(i)
End If
End If
End Forall
Thanks for Florian Vogler's WMI example - http://blog.panagenda.com/pub/panablog.nsf/d6plinks/FLOR-7D5KZR
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PRTG WMI sensor Error - Connection could not be established
paul | Friday, 06 March 2015 | PRTG | WMI

After having issues with a WMI sensor accessing a new Windows 2012 R2 server I eventually got it to connect by change the device settings "IPv4 Address/DNS Name" field to use the full server domain name rather than the IP address (as suggested by Nick Russo in the KB article below).


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Windows Update breaks Cisco AnyConnect VPN Client on Windows 8
paul | Friday, 13 February 2015 | Microsoft | Cisco

Recent Windows Update KB3023607 (https://support.microsoft.com/kb/3023607) has broken the Cisco AnyConnect VPN client on Windows 8 machines.

It then displays the error "Failed to initialize connection subsystem" when ran after this update was installed.

Finding the vpnui.exe program in explorer and changing the Compatibility setting to "Windows 8" should then allow it to run.

Look at Jason Hamilton's blog post for more info: https://www.404techsupport.com/2015/02/kb3023607-cisco-anyconnect-vpn/

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