We recently experienced an issue with a Linked Server, to an AS400, which would periodically stop working with the error:

"SQL State: 4, SQL Error Code: 7340, Level: 16, Procedure: , Line: 1 Cannot create a column accessor for OLE DB provider "IBMDASQL" for linked server"


The Linked Server connection would be fixed by:

1. In SSMS go into the linked server's properties and then press OK.


2. Programmatically by executing a stored procedure: exec sp_enum_oledb_providers

Do not know why this occurs but issue seems to be with provider IBMDASQL.

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When starting the Remote Desktop Connection the client display the following error: "Remote Desktop Connection - The Remote Desktop Services ActiveX control (mstscax.dll) does not match the version of the client shell."

RDP Error

Due to corruption/mismatch of RDP client system files.


  1. Open Command Prompt as Administrator
  2. Enter SFC /SCANNOW
  3. Reboot when prompted
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IBM Android Traveler password not accepted
paul | Friday, 14 August 2015 | Traveler | Password
User cannot sync email in Traveler due to password error. This was caused by the user changing their Notes password to one which 
  1. Check user can log into Webmail using that password.

  2. Check user has not used certain special characters in their password (for example a £ character).

  3. Reset Internet password in Address Book without affected characters.

Issue possibly affected many non-standard special characters used by non-US users.
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Due to configuration file corruption.
  1. Shut down the client
  2. Rename Workspace folder under Data folder (C:\Program Files (x86)\IBM\Notes\Data\Workspace).
  3. Restart client.
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Check Websense Client active
paul | Thursday, 23 July 2015 | Websense | Client

To check your Websense Client (TRITON AP-ENDPOINT) is active and list useful information like proxy server, policy, your external IP, you can access the following URL:


If you are not using the client then a browser error will be displayed.

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