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Kace email updates contain email header data
KACE (email) Monday, 23 November 2020 by paul

When Kace Service Desk tickets are updated via email the comments added contain email header data.

Issue is referenced on the ITNinja Q&A below. Kace email settings need to be reconfigured to use OAuth for authentication rather than basic auth.

https://www.itninja.com/question/tickets-submitted-to-service-desk-are-now-showing-some-header-code?source=itn_email&campaign=digest&medium=weekly&content=question_detail


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