Home
IBM Verse for Android not syncing Sent Items
Published: Wednesday, 27 July 2016 | Categories: IBM | Keywords: Sent | Status: Posted | Created: Wednesday, 27 July 2016 | Author: paul

We have had a number of users recently reporting their Sent Items were no longer syncing to their IBM Verse for Android client.

If they have multiple devices connected to Traveler then it is neccessary to get the device ID for the affected device. To do this run the Domino server console command "tell traveler show <username>" to list their settings as below:

Traveler:  IBM Traveler has validated that it can access the database mail/jdoe.nsf.
Traveler:  Monitoring of the database for changes is enabled.
Traveler:  Encrypting, decrypting and signing messages are enabled because the Notes ID is in the mail file or the ID vault.
Traveler: 
Traveler:  Canonical Name: CN=John Doe/OU=u/O=Mail
Traveler:  Internet Address: [email protected]
Traveler:  Home Mail Server: CN=Traveler/OU=s/O=Mail
Traveler:  Home Mail File: mail/jdoe.nsf
Traveler:  Current Monitor Server: CN=Traveler/OU=s/O=Mail Release 9.0.1FP5
Traveler:  Current Monitor File: mail/jdoe.nsf
Traveler:  Mail File Replicas: 
Traveler:   [CN=Traveler/OU=s/O=Mail, Traveler/jdoe.nsf] is reachable.
Traveler:     ACL for John Doe/u/mail:  Access=Manager Capabilities=create,update,read,delete,copy Missing Capabilities=none
Traveler:     ACL for Traveler/s/mail:  Access=Manager Capabilities=create,update,read,delete,copy Missing Capabilities=none
Traveler:   [CN=Traveler/OU=s/O=Mail, mail/jdoe.nsf] is reachable.
Traveler:     ACL for john doe/u/mail:  Access=Manager Capabilities=create,update,read,delete,copy Missing Capabilities=none
Traveler:     ACL for Traveler/s/mail:  Access=Manager Capabilities=create,update,read,delete,copy Missing Capabilities=none
Traveler:   [CN=Traveler/OU=s/O=Mail, Traveler/jdoe.nsf] is not reachable, status(0xa02) "Remote system no longer responding".
Traveler: 
Traveler:  Notes ID: Mail File contains the Notes ID which was last updated by CN=john doe/OU=u/O=Mail on Tuesday, September 23, 2014 5:42:17 AM BST.
Traveler:  Auto Sync User State: Monitoring enabled
Traveler:  Adaptive Sync Applications:  No applications in adapted state.
Traveler:  Last Prime Sync: Wednesday, July 27, 2016 12:56:32 PM BST
Traveler:  Banned Documents: 0
Traveler: 
Traveler:  Devices:
Traveler:  Device ID: Android_3cf63809f40ff697
Traveler:  Device Description: samsung SM-G900F:Android 6.0.1:IBM Verse/9.4.0.3 201605311401
Traveler:  Security Policy Status: Compliant
Traveler:  Security State: Clear
Traveler:  Approval State:  Approved by CN=john doe/OU=u/O=Mail on Friday, June 12, 2015 12:28:42 PM BST.
Traveler:  Last Sync: Wednesday, July 27, 2016 12:56:33 PM BST
Traveler:  Registration time: Friday, June 12, 2015 12:27:48 PM BST. Epoch Time: 1434108468830
Traveler:  Auto Sync Device State: Active
Traveler:  Auto Sync Connection State: Disconnected at Wednesday, July 27, 2016 12:56:21 PM BST
Traveler:  Auto Sync Applications to Synchronize: mail, calendar, contact, task, serviceability, security
Traveler:  Auto Sync Change Flags: clear
 
The line highlighted above shows the device ID for the device that we would want to reset.
 
Issue the command "tell traveler reset <device_id> <username>" at the Domino Traveler server console.
 
tell traveler reset Android_3cf63809f40ff697 "John Doe"
 
Or use * to reset all connected devices for that user (useful if they only have one device).
 
tell traveler reset * "John Doe"
 
A confirmation message will then be outputted to the Domino server console. When the device then next sync's it should pull down their email and the sent items.
 

Add Comment
No Comments.